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  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • What even is a Privateer?
    Way back in the golden days of pirate's a Privateer was an armed private ship licensed to attack enemy ships, typically contracted by a government of a country to attack ships of an enemy country without raising suspicion so as to avoid conflict between the country's.
  • I am/ my child is scared of the water, what do I do?
    Our trainers are experienced with students that are fearful of the water. When a student is scared of the water it is usually for a few reasons. First, is a previous bad experience while swimming alone or during class. The second, is fear of the unknown. Not knowing what will happen in the water and how our bodies work while in the water. Last and most common, is a fear of falling. Each person has a higher or lower bone density/fat tissue which will allow some people to sink/float better or faster than others! Our instructors have experience with all of these fears and questions about swimming and we will work with you or your child to overcome them. Once we figure out how to float without struggling, swimming is a breeze.
  • What age should my child start independent swim lessons?
    After the age of 2.5 years we recommend that the student start their own lessons, depending on the child and the possible separation anxiety between child and parent. Before this age many children are too young to follow instructions while separated from a parent. We do highly recommend our Baby Pirates Program to familiarize your child with the water in these cases as well.
  • What is the class ratio?
    1:1 Lessons We offer classes that are 1-1 with an instructor. We believe that this style is the best way for you to learn and achieve optimal results, FASTER! 1:2 Lessons We also offer a class that is two students to one instructor. We do this for students that want a lesson back to back, which allows you to split the class time between students of different levels. We only teach two students at the same time if they are about the same level. Always remember, 1-1 provides the FASTEST results
  • When should my child start baby pirates classes?
    With our Baby Pirates program your child is ready to start at 6-months. We have over 20 yrs of experience in training babies and have proven results. The sooner the better with all of our children!
  • Should a child eat before swim lessons?
    We highly recommend not eating right before a lesson. If your child needs to eat, then please do it at least 45 minutes before the swim lesson. This prevents the student from getting cramps or feeling sick during the lesson. It is very important to have food after swimming as it takes a lot of energy from the body and needs nutrients to replenish the ones used. If your child is insistent, a banana or kiwi are good fruits to eat beforehand to help prevent cramps.
  • How do you prevent cramps in the pool?
    We recommend eating a banana, kiwi, or other fruit high in potassium. This will help prevent lactic acid build up from your muscles. Also, make sure to stretch before swimming as this will help your flexibility and prevent injury, release endorphins and relieve stress.
  • What do parents do when their student is swimming?
    Parents are free to do what they like while the student is in the lesson. We do ask the parent to stay within the pool area during the lesson and to not disturb the instructor or student while in the water unless requested by the instructor.
  • I have 2 children, can they be in the same class?
    If the students are close in skill levels we can have them in the same lesson. If the students skills are too far apart we will have to separate them and divide the class time evenly to ensure the quality of the lessons and be sure to provide FASTER results!
  • What can I expect at my first lesson?
    Our instructors typically use the first lesson to assess a swimmers ability in the pool and what type of instruction they respond to. Depending on where the swimmers ability is, an instructor may choose to ease the swimmer into easy exercises where the strokes are broken down into simple movements or jump right into full swim exercises .
  • How much practice do I need between lessons?
    As much as you can manage!! Seriously, for each hour of lessons, we recommend 1-2 hours outside of that between lessons to practice what you've learned during the lessons. This helps you build on the previous lessons and prepares you for what comes next! It also helps build your stamina as swimming is a full body workout.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • I want to book lessons as a new client, what is the process?
    We're so grateful you've chosen Privateers to provide lessons. In order to request lessons please fill out the form on our home page, pricing page, or contact page. This form provides us basic information including the address for the pool you would like to use for lessons, an overview of when you would like lessons, and contact information, and any special requests you may have. With this information, our office staff will reach out to our highly qualified and experienced instructors who service your area to match you up. Once we have confirmed an instructor, we will send them your contact info and you can work out scheduling with them. The last steps to book a lesson is to fill out the Privateers Student Contract and submit payment through any one of our accepted methods. Due to the high demand of our services throughout the year, payment is made prior to lessons in order to lock in your time slot with the instructor.
  • How many lessons can I book in a week?
    While we don't typically recommend it, you can book lessons for every day of the week if you'd like. The only reason for not recommending this frequency is simply the practice time between lessons. If you're able to be in the pool for 3-5 hours before or after your lesson on the days you have them for that week, by all means. If your lessons are 1-2 times a week which is more common, getting that 3-5 hours between lessons becomes much easier to manage.
  • Do you have a centralized pool to do lessons out of?
    This truly is a frequently asked question. While we would absolutely love to partner with a community pool or private owner, the nature of our business is strictly we come to you. Common reasons for this include directly competing with community pool's group lesson programs- they don't like us showing them up with our high quality instructors ;), and our insurance policy not covering partnering with a private pool owner. There are extremity limited exceptions to this, occasionally we come across a gym where the guest policy allows us to come in and teach lessons to an individual, but will not allow us to partner and advertise with them to provide lessons.
  • What training do Privateers instructors have?
    On top of their verified minimum 2+ years of experience, all of our instructors go through Privateers extensive training program. From our Elite Level instructors to Masters Level Instructors, we ensure instructors are not only CPR certified but are updated and current in the newest training techniques to help you reach your swim goals faster.
  • What happens if I can't make it to a class?
    If a student is not able to make it to class for any reason, please give us a 24 hours notice and we can arrange a make-up lesson within the week. If you miss a class with less than a 24 hour notice, your account will be charged half the price for the lesson. If you miss a class with no notice, your account will be charged full price for the lesson. This is done in order to pay for our instructors time lost. Due to previous abuse of this policy it is non-negotiable, and appears in the current Privateers Student Contract.
  • Can we request an instructor?
    Absolutely!! Lessons with specific instructors are based on their availability and can be requested at anytime. Consistency is the key to success and we will always do our best to make sure that this is done for you and your instructors. Simply include your preferred instructor in the notes section of the Lesson Request Form
  • Why do I pay for lessons in advance? Who do I submit payments to?
    We are committed to helping students excel in their Swimming/Fitness. We know that it will take between 6-8 lessons for the average person to learn. Therefore, we offer package deals between 6-8-12-16 lessons and the information can be found on our "pricing" page. "Payments are made within 24 hours of lesson booking, not start date. This allows us to secure and schedule your trainer for your scheduled time slot.
  • What methods of payment do you accept?
    We accept payment via Apple Pay, Google Pay, Chase QuickPay, Zelle, Cashapp, Venmo, Square and PayPal. Square and PayPal have a $5 fee but the rest are free. We no longer accept Check or Cash. Payment accounts will be sent through email during the booking process.
  • I am nearing the end of my lesson package and would like to add more lessons, what is the process?
    Great!! We're so happy you'd like to continue lessons with your instructor. Adding more lessons is super easy. Simply let your instructor know and they will let our office staff know that you would like to add more lessons. We can request payment through your initial payment method or if you prefer to get ahead, you can make payment before this as well.* If you're not sure how many lessons you'd like to add, it may be helpful to ask your instructor how many lessons they estimate you may need to reach your goals. While we do work to help you reach these goals, sometimes it takes a little longer to practice and apply the lessons to get there and that's okay!! Everybody learns at their own pace, our job is to help facilitate the process and speed it up. Once you've determined how many lessons you would like to add, you can process payment through any of the accepted methods of payment, preferably the one you used for your initial set of lessons but this is not required. Keep in mind, just like the initial set of lessons, payments must be made prior to the start of the next set of lessons. *As a family owned business, we do update our prices throughout the year to manage demand on our instructors and operations. The pricing plan for your initial set of lessons is the one that will be applied towards future sets of lessons. Booking lessons earlier in the year (between March and May) will guarantee the best prices.

For preview purposes only, filling out an enrollment contract does not imply in any way that you have paid for or booked a lesson program which must be done in conjunction to filling out the contract. 

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